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Contact Center Overflow queuing… Why you should never do this.

I’m very excited to be onboard here at Clarity as the Product Manager for Clarity Connect. I am eager to share lots of the great stuff we’re working on here for improving this great product. I also...

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KPIs: The Good, The Bad and The Ugly

Key Performance Indicators are nothing new to anyone in the contact center world. Everyone uses them in different ways. Some use them as the basis for bonuses, some for yearly reviews, and some just to...

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